Returns & Refund

Return & Refund Policy

Effective Date: July 3, 2026

At FurFits, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

We accept return requests within 7 days of the delivery date.

To be eligible for a return, the item must:

  • Be unused, unworn, and in its original condition.

  • Be returned with all original tags, packaging, and accessories.

  • Not be damaged due to misuse or improper handling.

Items that do not meet these conditions may not be eligible for a return.

Non-Returnable Items

The following items cannot be returned:

  • Products that have been used, washed, or damaged after delivery.

  • Customized or personalized products.

  • Gift cards (if applicable).

  • Any item marked as non-returnable on the product page.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the product

  • Photos of the packaging (if applicable)

We will review your request and arrange a replacement or refund if approved.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, the refund will be processed to your original payment method within 5–10 business days. Processing time may vary depending on your bank or payment provider.

Exchange

We offer exchanges only for items that are damaged, defective, or incorrect upon delivery, subject to product availability.

Return Shipping

If the return is due to our error (wrong, damaged, or defective item), we will bear the return shipping cost.

For all other eligible returns, the customer may be responsible for return shipping charges unless otherwise stated.

Contact Us

For return or refund requests, contact us at:

FurFits

Website: https://furfits.in/

Email: support@furfits.in